Watching when Japanese meet Japanese for the first time in Japan appears to be an uncomfortable experience for all involved. It can be most certainly uncomfortable for Japanese when meeting foreigners for the first time. Westerners being frank and sometimes a little aggressive can scare or intimidate Japanese. For me, meeting Japanese who have had little experience with foreigners can be an funny interaction. It is something similar to meeting a very shy child. There is usually no eye contact and not much is said. In Japanese this is called “Enryo” – Holding back.
Japanese Culture – Enryo
Enryo is a form of politeness, a device for maintaining a certain distance from those one does not know well or one considers as one’s superiors. When Japanese meet someone for the first time, they tend to avoid close contact, such as a hand shake or embrace. A polite bow is the usual greeting. The distance does not necessarily mean unfriendliness, but it can certainly come across that way to new comers to Japan.
Enryo can be a somewhat time wasting and confusing social custom to foreigners. In the Westerners mindset it is Japanese being unnecessarily polite. For example, when offered a drink or food, it is courteous for Japanese to refuse what is offered at least once in order to show that they are holding back. This is being polite in Japan. What is important is show that you are not really declining the the offer, but just trying to show that you are being polite. So rather than saying a flat “no”, Japanese say something like “that would be troubling you to much”. The person making the offer will not take the response at face value . He or she will repeat the offer, saying, “please don’t hold back” with the result of the offer finally being accepted.
Most young Japanese would agree that the logic behind “enryo” at times doesn’t really add up. More and more Japanese are finding the subtle exchanges of courtesy, the art of holding back, too difficult to perform perfectly . However, enryo is still a integral part of social behavior in which Japanese take extreme pride. In casual social encounters, holding back, is highly prized and praised.
Enryo can cause a multitude of problems in the world of international relations and business. Japanese business men are acutely aware that their custom of holding back is the exactly opposed to the Western way of “holding forth”. Depending on where and how business is being done “enryo” can benefit or handicap Japanese. What Westerners should know that if they are playing by Japanese rules, then being too forward and forthright is putting yourself at a disadvantage. Japanese are more impressed with people who talk the least and who make their point by manner rather than their mouth.
When I first came to Japan I worked as a trainee in a restaurant. This was obviously great for my Japanese. I was hearing Japanese all day long. Those first few weeks were tough trying to understand what my co-workers and customers were saying. One of the first words I learned at my restaurant was “Okyakyu-San” which I took to mean just “customer’. Every time customers walked into our restaurant they were greeted by shouts of “Irasshaiiamse” and then asked how many were in their party. One thing that surprised me was the staff would address the customers “Okyakyu-San”. I thought it a bit odd to be be calling or addressing customers with the word “customer/s”. In English we only use customer to refer to patrons or guests. We never actually say customer to someones face. As my Japanese in the following months improved I think I wrote this term off as just another polite but impersonal Japanese word.
Okyaku-San
Now that I am a little older with close to a decade of living in Japanese under my belt I believe I do understand the word “Okyakyu-San” on a deeper level. “Okyakyu” means “honored guest” as well as customer. Adding san gives it a Mr., Mrs, or Miss. meaning. Like with most things in Japan it is all about history. Back in the good old Samurai days the hierarchically arranged society meant that in order to survive the inferior class had to provide “service”, extreme politeness and deference to their superiors. The common people were at the mercy or the elite Samurai ruling class. Although the Samurai were a “barbaric sword wielding mob” ( in Western eyes) , they did have extremely high etiquette standards. The Samurai were also in charge of enforcing them. To put in vulgar Western terms:It was kiss ass or your ass would be kicked.
This sort of set in a superior/customer is GOD type social conditioning that was ingrained in the Japanese over a period of more than a thousand years. It became an integral part of social and political systems. Etiquette was everything. It also evolved the Japanese language to extreme mind boggling polite standards. Nowadays, the concept of “Okyakyu” has weakened – there are no sword wielding mobsters keeping the high etiquette standards alive. Particularly, the formal language and certain social customs among younger Japanese is disintegrating at an alarming rate and is in fact something of a major concern.
In business customer is still God and Japanese go to great lengths to build harmonious relationships even before actually doing business. It is very different to the somewhat self absorbed “Lets do business” mentality of the west. However, it can take a while to found out just what your prospective business associates want and when and how they want to get business done. Japanese tend to build business relationship with a long term vision in mind, rather than building business to serve short term purposes or meet goals.
Holding Back
Watching when Japanese meet Japanese for the first time in Japan appears to be an uncomfortable experience for all involved. It is most certainly uncomfortable for Japanese when meeting foreigners for the first time. Westerners being frank and sometimes a little aggressive intimidate Japanese. For me, meeting Japanese can be an annoying experience. It is something similar to meeting a very shy child. There is usually no eye contact and not much is said. In Japanese this is called “Enryo” – Holding back.
Japanese Politness
Enryo is a form of politeness, a device for maintaining a certain distance from those one does not know well or one considers as one’s superiors. When Japanese meet someone for the first time, they tend to avoid close contact, such as a hand shake or embrace. A polite bow is the usual greeting. The distance does not necessarily mean unfriendliness, but it can certainly come across that way to new comers to Japan.
Enryo can be a somewhat time wasting and confusing social custom to foreigners. In the Westerners mindset it is Japanese being unnecessarily polite. For example, when offered a drink or food, it is courteous for Japanese to refuse what is offered at least once in order to show that they are holding back. This is being polite in Japan. What is important is show that you are not really declining the the offer, but just trying to show that you are being polite. So rather than saying a flat “no”, Japanese say something like “that would be troubling you to much”. The person making the offer will not take the response at face value . He or she will repeat the offer, saying, “please don’t hold back” with the result of the offer finally being accepted.
Most young Japanese would agree that the logic behind “enryo” at times doesn’t really add up. More and more Japanese are finding the subtle exchanges of courtesy, the art of holding back, too difficult to perform perfectly . However, enryo is still a integral part of social behavior in which Japanese take extreme pride. In casual social encounters, holding back, is highly prized and praised.
Enryo can cause a multitude of problems in the world of international relations and business. Japanese business men are acutely aware that their custom of holding back is the exactly opposed to the Western way of “holding forth”. Depending on where and how business is being done “enryo” can benefit or handicap Japanese. What Westerners should know that if they are playing by Japanese rules, then being too forward and forthright is putting yourself at a disadvantage. Japanese are more impressed with people who talk the least and who make their point by manner rather than their mouth.
